To be eligible for a refund or exchange, you must have purchased one of the items sold on HousePetFood.Com.
Our return policy lasts for 30 days after purchase. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.
The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.
Cases where customers can return orders:
Product incorrect description.
Defective product due to manufacturer.
Product is damaged during shipping.
Product does not work.
1. Email us at Support@housepetfood.com. Including: #Your Order, First and Last name, Email address, Phone number, reason for return and proof of a defective item in one of the cases above.
Within 24 working hours, HPF Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.
2. You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 7-10 working days. You need ship Order Return to our warehouse at the address on Return Labels.
3. After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
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